In order to provide prompt services to the expanding base of members and students, the ICAI is launching its e-Sahaayataa service on June 1, 2010.
The e-Sahaayataa shall act as the only e-channel for the entire base of members and students of the Institute and other stakeholders of the profession at large wherein all their queries/complaints/grievances pertaining to the day to day working shall be catered to and be resolved by ICAI within 3 - 7days from the date of entering such query/complaint/grievance. The main purpose of the e-Sahaayataa shall be to eliminate the operational bottlenecks and smoothen the flow of the education process of Chartered Accountancy. Its primary goal shall be to provide timely services to all the stakeholders of the profession throughout the globe with a motto of zero tolerance for pendancy.
This is a major initiative of the ICAI wherein the complete history of the query/complaint/grievance from the date of entering it into the system till the date of resolving it shall be available for future reference. In the e-Sahaayataa service, the user has an option of reopening the query/complaint/grievance in case of dissatisfaction from the service provided.
I would like toconvey my compliments to CA. Sanjay K. Agarwal, Central Council Member under whose able & dynamic Co-ordinatorship the Institute shall be able to serve the members, students & other stakeholders of the profession with e-Sahaayataa. I must appreciate him for the conceptualization & execution of the project e-Sahaayataa.
The demo version of the e-Sahaayataa has been uploaded on the ICAIs website (http://www.icai.org/help/) till May 20, 2010 for your valuable inputs and suggestions for improvement. You may pen down your inputs at esahaayata@icai.org. After incorporating such inputs and suggestions, the e- Sahaayataa shall be officially launched and be fully ope! rational on June 1, 2010.
Thanking You,
CA. Amarjit Chopra
President, ICAI
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