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Wednesday, January 13, 2010

New Drive of ICAI -- e-Samadhan a “The Online Grievance Resolution Management System"

at link : http://www.icai.org/help/


The drop down menu provides the options for "Activity" related to Members/Firms, Articles, Board of Studies, ITT Centers, Accounts, Publications, IT-EDP, Library, Help Desk Regional Council, Examination, Inward/Toll Free, HRD, Infrastructure, Matters relating to building projects, Sales Counter, Reception, Dispatch, Firm Name Approval, Good Standing.

Members can submit their grievances online and also check status of grievance submitted by them.

For WIRC: drop down menu of "select type of problems" do not show types of problem; instead it shows the problems relating to members having membership number ranging from 1-50000 and so on…., and matter relating to new members, matter relating to firms etc.

However, for other Regions the drop down menu of "select type of problems" shows the types of problem like Enrollment of Member, grant of fellowship, Issue of COP, Change in address/name etc.

I believe that, if this works properly, it would definitely help in resolving the administrative issues of members, students and branches at earliest.

I hearty congratulate all the Council members for this drive.

Regards,
-------
CA.C.V.PAWAR                  

Member of Western India Regional Council of
Institute of Chartered Accountants of India
The Chairman, CPE Committee of WIRC of ICAI
0253-2319641. M-9423961209


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